https://github.com/posthog/posthog-zendesk-plugin

https://github.com/posthog/posthog-zendesk-plugin

Last synced: 7 months ago
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• Host: GitHub
• URL: https://github.com/posthog/posthog-zendesk-plugin
• Owner: PostHog
• License: mit
• Created: 2022-02-14T13:33:14.000Z (almost 4 years ago)
• Default Branch: main
• Last Pushed: 2022-07-28T17:55:12.000Z (over 3 years ago)
• Last Synced: 2025-06-22T04:05:22.345Z (7 months ago)
• Language: JavaScript
• Size: 1.67 MB
• Stars: 2
• Watchers: 3
• Forks: 2
• Open Issues: 0
• Metadata Files:
  • Readme: README.md
  • License: LICENSE

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README

          
# PostHog Zendesk Plugin

[![License: MIT](https://img.shields.io/badge/License-MIT-red.svg?style=flat-square)](https://opensource.org/licenses/MIT)

## ZenDesk Account Details

Make sure to use Admin Account to perform below activities.

### Locate SubDomain

+ Head Over to Admin Section -> Settings -> Account. Refer Below



+ In Branding Section, Scroll Down to Subdomain and you can find your subdomain there. Refer Below.



### Get Authentication Token

+ Head Over to Admin Section -> Channels -> API. Refer Below



+ In Settings, Follow Below Steps:

  + Turn On Token Access.

  + Click on Add API Token.

  + Give it some name like PostHog.

  + Copy the Token(You won't be able to see it later).

  + Save the Token.

  + Refer Below

  

  

### Create Custom User Fields

+ Head Over to Admin Section -> Manage -> User Fields. Refer Below.



+ Click on Add Fields.



+ Follow Steps to create User Field.

  + Give Name

  + Select Type `Date`.

  + Add field key, (you will be required to share this key in PostHog while setting up)

  + Click Save, Refer Below.

    

## Plugin Features

+ Import new and historic ticket events to PostHog.

+ Only Date Type User Field is supported.

+ ZenDesk API have a limit of 400hits/min. If you have higher inflow than that, Please Contact Zendesk.