https://github.com/rage-gaming/discord-ticket-bot
Discord Ticket Bot is a simple and efficient tool for managing support tickets in your Discord server. Users can create tickets with a reason, while admins can review, accept, and generate transcripts for record-keeping. Easy setup with Node.js and PM2 for scalability and smooth server management.
https://github.com/rage-gaming/discord-ticket-bot
bot-development discord-bot discord-ticket-bot discord-transcripts discordjs nodejs pm2 server-management support-system ticket-bot ticket-management
Last synced: about 1 month ago
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Discord Ticket Bot is a simple and efficient tool for managing support tickets in your Discord server. Users can create tickets with a reason, while admins can review, accept, and generate transcripts for record-keeping. Easy setup with Node.js and PM2 for scalability and smooth server management.
- Host: GitHub
- URL: https://github.com/rage-gaming/discord-ticket-bot
- Owner: Rage-Gaming
- License: gpl-3.0
- Created: 2024-09-15T13:36:04.000Z (8 months ago)
- Default Branch: main
- Last Pushed: 2024-09-15T16:38:17.000Z (8 months ago)
- Last Synced: 2025-03-18T01:07:01.876Z (about 2 months ago)
- Topics: bot-development, discord-bot, discord-ticket-bot, discord-transcripts, discordjs, nodejs, pm2, server-management, support-system, ticket-bot, ticket-management
- Language: JavaScript
- Homepage:
- Size: 195 KB
- Stars: 3
- Watchers: 1
- Forks: 1
- Open Issues: 0
-
Metadata Files:
- Readme: README.md
- License: LICENSE
Awesome Lists containing this project
README
# Discord Ticket Bot
This bot allows server members to create support tickets with a reason, and admins can manage the tickets efficiently. Admins can also generate a transcript of the ticket for record-keeping.
## Features:
**1. Create Tickets:** Users can create a ticket with a specified reason, which will be sent to the admins for review.
**2. Ticket Transcripts:** Admins can take a transcript of the ticket for documentation purposes.
## Getting Started
### Prerequisites
- Node.js
- PM2 (Process Manager)
### Installation
**1. Clone the repository:** Clone the repository to your local machine and navigate to the repository directory.
**2. Rename the example environment file: Rename `example.env` to `.env`.**
**3. Add your Discord bot token and other necessary information to the `.env` file:**
```
TOKEN = your_discord_bot_token
ClientID = your_admin_channel_id
GuildID = your_guild_id
```
**4. Install dependencies:** Run `npm install` to install all necessary packages.
### Starting the Bot
#### Start the bot using the following command:
```
node start.js
```
## Managing the Bot with PM2
- **View processes:**
``` bash
pm2 list
```
- **Restart your bot:**
```bash
pm2 restart bot
```
- **Stop your application:**
```bash
pm2 stop bot
```
- **Monitor logs:**
```bash
pm2 logs bot
```
## Initial Setup
Use the /setupticket command for the initial setup.
## Commands
- **/setupticket:** Configures the ticketing system.
## Screenshots
## Troubleshooting
- Bot not starting:
- Make sure `example.env` has been renamed to `.env`.
- Ensure the bot token is added correctly in `.env`.
- Run `npm install` to ensure all dependencies are installed.
- Commands not working:
- Verify that the bot has the required permissions.
- Check if the bot is online and connected to the correct server.
## License
**This project is licensed under the LGPL License. See the [LICENCE](https://github.com/Rage-Gaming/Discord-ticket-bot/blob/main/LICENSE). file for details.**
## Support
**If you have any questions or need help, feel free to contact me on Discord: [Join Now](https://discord.gg/bDaYd2P9Vu).**