https://github.com/saineshwar/quickdesk

The help desk software for small companies which are into customer support. Developed in ASP.NET MVC | SQL Server.
https://github.com/saineshwar/quickdesk

asp-net-mvc bootstrap3 csharp dapper desk gentelella-template sql-server ticket unity

Last synced: 4 months ago
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The help desk software for small companies which are into customer support. Developed in ASP.NET MVC | SQL Server.

• Host: GitHub
• URL: https://github.com/saineshwar/quickdesk
• Owner: saineshwar
• License: gpl-3.0
• Created: 2020-08-15T13:25:31.000Z (over 4 years ago)
• Default Branch: master
• Last Pushed: 2023-05-03T16:15:34.000Z (almost 2 years ago)
• Last Synced: 2024-10-11T06:41:31.044Z (4 months ago)
• Topics: asp-net-mvc, bootstrap3, csharp, dapper, desk, gentelella-template, sql-server, ticket, unity
• Language: HTML
• Homepage:
• Size: 39.4 MB
• Stars: 96
• Watchers: 11
• Forks: 64
• Open Issues: 11
• Metadata Files:
  • Readme: README.md
  • Funding: .github/FUNDING.yml
  • License: LICENSE

Awesome Lists containing this project

README

        
# QuickDesk

The help desk software for small companies which are into customer support. 

# VueTicket is New Version of QuickDesk

### https://github.com/saineshwar/VueTicket



Project is Developed in ASP.NET MVC with SQL Server Database

### License 

An alternative Commercial License can be purchased for projects and applications requiring support. Please visit https://tutexchange.com/free-open-source-projects/free-help-desk-software/ for details.

### Credentails

***



## Video (To Watch Click on Images given below)

[![IMAGE ALT TEXT](https://github.com/saineshwar/QuickDesk/blob/master/newbanner.png)](https://youtu.be/rx9Lzv-4t-Y "Click to View Video")

### Features

***

* Login

* Create User

* Create Ticket

* Dashboard with Status Counts

* View All Tickets

* Ticket History

* Knowledgebase

* Delete & Restore Ticket

* Replying on Ticket 

* Reports

* Escalation

* Notification

* Masters

* View All Roles

* Managing Menu Category,Menu,SubMenu 

* Adding and Managing Users (Users, Agent, Agentadmin, Hod, Admin)

* Setting up SMTP

* General settings 

* Adding Holiday and Managing it

* Configuring Business Hours

* Assign Category and Business Hours to AgentAdmin & HOD

* Configuring SLA policies 

* Setting Default Ticket Count for Agents and Auto Closing Ticket Hours

* Managing Cache

* Auto process of ticket Allocation , Notification ,Overdue,Escalation,Closing

###  Roles

***



### User Role

***



### Agent Role

***



### About Platform Used

Entire Application using Microsoft visual studio 2015 with SQL Server 2019. Frame worked used is ASP.NET MVC 5 and language is C# and Dapper, Entity Framework as ORM and Repository Pattern. Microsoft visual studio 2015 with Update 3.

### Link to download VisualStudio

https://www.visualstudio.com/vs/older-downloads/

### Link to download Microsoft SQL Server 2019

https://www.microsoft.com/en-us/sql-server/sql-server-downloads

### External packages which are used in this Project 

1.	AutoMapper

2.	CaptchaMvc

3.	ELMAH

4.	EPPlus

5.	Unity

6.	Unity.Mvc

7.	EntityFramework

8.	Bootstrap

### Design Templates

https://colorlib.com/polygon/gentelella/

### Encryption Library

1.	SHA512

2.	AES

### Project Documents with Screen

[Project Description Document](https://github.com/saineshwar/QuickDesk/wiki)

[SuperAdmin Document](https://github.com/saineshwar/QuickDesk/wiki/SuperAdmin)

[Admin Document](https://github.com/saineshwar/QuickDesk/wiki/Admin)

[Agent Document](https://github.com/saineshwar/QuickDesk/wiki/Agent)

[AgentAdmin Document](https://github.com/saineshwar/QuickDesk/wiki/AgentAdmin)

[HOD Document](https://github.com/saineshwar/QuickDesk/wiki/HOD)

[User Document](https://github.com/saineshwar/QuickDesk/wiki/User)