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https://github.com/clonemeagain/awesome-osticket

A curated list of awesome osTicket resources, plugins, tutorials and other nice things.
https://github.com/clonemeagain/awesome-osticket

List: awesome-osticket

osticket

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A curated list of awesome osTicket resources, plugins, tutorials and other nice things.

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# Awesome osTicket

[![Build Status](https://travis-ci.org/clonemeagain/awesome-osticket.svg)](https://travis-ci.org/clonemeagain/awesome-osticket/)

[![Awesome](https://awesome.re/badge-flat.svg)](https://awesome.re)



*A curated list of awesome osTicket resources, plugins, tutorials and other nice things.*



## Official Resources



* [GitHub repo](https://github.com/osTicket/osTicket) - Main repository.

* [Main Website](http://osticket.com) - Main website.

* [Documentation](https://docs.osticket.com/en/latest/) - Main Documentation site.

* [Core Plugins](https://github.com/osTicket/osTicket-plugins) - Plugins written by core developers.

* [Forum](http://www.osticket.com/forum/) - Forum hosted by osTicket.



## Download/Install files

* [Core Software](http://osticket.com/download/) - Get the latest release.

* [FAQ](http://osticket.com/faq) - Technical requirements etc.



## Translations/Language-Packs

*Download into `/include/il8n` folder.*

These are available in the download process now, simply select them when building your download package.



* [Official List](http://osticket.com/download#linguas) - Select "language packs" for latest.

* [Join the efforts](https://crowdin.com/project/osticket-official) - Help us translate osTicket for everyone.



## Plugins

*Installed into `/include/plugins` folder.*



### Core Plugins

*Developed by osTicket core developers.*



* [Authentication :: CAS](https://github.com/osTicket/osTicket-plugins/tree/develop/auth-cas) - Allows use of Client Access Server for authentication.

* [Authentication :: LDAP and Active Directory](https://github.com/osTicket/osTicket-plugins/tree/develop/auth-ldap) - Allows use of LDAP server for authentication.

* [Authentication :: Oauth](https://github.com/osTicket/osTicket-plugins/tree/develop/auth-oauth) - Allows use of an oauth service for authentication.

* [Authentication :: HTTP Pass-Through](https://github.com/osTicket/osTicket-plugins/tree/develop/auth-passthru) - Allows the use of webserver/passthrough authentication.

* [Storage :: Attachments in Amazon S3](https://github.com/osTicket/osTicket-plugins/tree/develop/storage-s3) - Allows attachments to be stored in AWS's S3 instead of the database.

* [Storage :: Attachments on the Filesystem](https://github.com/osTicket/osTicket-plugins/tree/develop/storage-fs) - Allows attachments to be stored on the webserver's filesystem instead of the database.



### Community Plugins

*Modifies how the software works, without changing it.*



* [Archiver](https://github.com/clonemeagain/osticket-plugin-archiver) - Archives tickets before delete, and allows for auto-pruning of old tickets.

* [Attachment Preview](https://github.com/clonemeagain/attachment_preview) - Allows files attached to tickets to be embedded in the thread.

* [Autocloser](https://github.com/clonemeagain/plugin-autocloser) - Automatically closes open tickets.

* [Fetch Note](https://github.com/bkonetzny/osticket-fetch-note) - Automatically fetch additional note content on ticket creation.

* [Field Radio Buttons](https://github.com/Micke1101/OSTicket-plugin-field-radiobuttons) - Enables the use of HTML form element Radio Buttons.

* [File Drive](https://github.com/akshaynikhare/FileDrive) - Integrate file sharing facilities like Google Drive, OneDrive, Dropbox

* [Mentioner](https://github.com/clonemeagain/osticket-plugin-mentioner) - Finds Staff mentions in a thread and add's them as collaborators to the ticket.

* [Multi LDAP Auth](https://github.com/philbertphotos/osticket-multildap-auth) - Plugin for multiple LDAP servers authentication and LDAP Sync.

* [Prevent Autoscroll](https://github.com/clonemeagain/osticket-plugin-preventautoscroll) - Stops the agent view from scrolling down to the last message in the thread.

* [Real Dynamic Lists](https://www.cartmega.com/software/osticket/real-dynamic-lists-for-osticket.html) - Paid plugin that populates Custom Lists with live database items and keeps them updated.

* [Rejection Notifier](https://www.cartmega.com/software/osticket/rejection-notifier-for-osticket.html) - Paid Auto-responder plugin for rejecting tickets, when incoming email is from un-registered users.

* [Reporting](http://software-mods.com/reports.html) - Paid plugin for extensive reporting.

* [Rewriter](https://github.com/clonemeagain/plugin-fwd-rewriter) - An osTicket plugin to rewrite incoming emails.



### Third Party Integration Plugins

*Helps osTicket talk to other systems.*



* [Chrome Extension: osTicket Checker](https://chrome.google.com/webstore/detail/osticket-checker/kkcdfipbekoniikpigpklbioladkilig?hl=en) - Checks for new tickets.

* [Jasper Reports](https://github.com/meatballcoder/osticket-jasper-plugin) - A Jasper Reports plugin for osTicket 1.9.

* [Mattermost](https://github.com/Faust13/osticket-mattermost) - A plugin to send notifications to a Mattermost channel.

* [Magento Contact Integration](https://github.com/CopeX/magento-osticket-api) - Plugin for Magento to send contact form details to osTicket via the API.

* [OpenID for Microsoft](https://github.com/cbasolutions/osTicket-Plugins/tree/master/auth-openid-MS) - An osTicket plugin to enable authentication with Microsoft accounts.

* [Trello](https://github.com/kyleladd/OSTicket-Trello-Plugin) - Integrates Trello with osTicket.

* [Slack](https://github.com/clonemeagain/osticket-slack) - Sends notifications of new and updated tickets to a Slack channel.

* [Microsoft Teams](https://github.com/ipavlovi/osTicket-Microsoft-Teams-plugin) - Sends notifications of new and updated tickets to a Microsoft Teams channel.

* [JIRA](https://github.com/2600hz/OSTJiraSync) - Very flexable way to update osTicket in response to JIRA status changes. You just need to be comfortable with JSON

* [Bitfinex osTicket Streamer](https://github.com/bitfinexcom/bfx-ost-streamer) - Allows the creation of data streams to any third-party system.

 



## Themes

*Require modifications to osTicket core.*



* [Bootstrap Free Theme](https://github.com/philbertphotos/osticket-bootstrap-theme) - Unofficial bootstrap theme for osticket 1.10.

* [DMT Free Responsive for 1.9.12](http://osticket.com/forum/discussion/86735/dmt-free-responsive-theme-extended-basic-great-pumpkin-stable-1-0-for-osticket-1-9-12/p1) - Looks good. Awaiting upgrade to 1.10.

* [osTicketAwesome.com](https://osticketawesome.com/) - Commercial theme for client and staff portals.

* [osTicketResponsiveTheme.com](https://www.osticketresponsivetheme.com/) - Commercial theme for client & staff portals.

* [osTicket Themes.com](https://osticketthemes.com/) - Commercial Theme developers.

* [Themedost.com](http://themedost.com/) - Commercial Themes.



## Guides



* [Documentation](https://docs.osticket.com/) - Main documentation site.

* [Search Forums](https://www.google.com.au/search?q=site%3Aosticket.com) - Many questions have already been answered.

* [Youtube Installation Tutorial](https://www.youtube.com/watch?v=mblutpEstZ4) - Step by step demonstration of complete installation for v1.10.



## Development Resources



* [Docker osticket/osticket](https://hub.docker.com/search/?isAutomated=0&isOfficial=0&page=1&pullCount=0&q=osticket&starCount=1) - Docker images.

* [Documentation Repo](https://github.com/osTicket/docs) - Help out with documentation.

* [Repo - Signals Docs](https://github.com/osTicket/osTicket/blob/develop/setup/doc/signals.md) - How signals work.

* [Unofficial Plugin Development Guide](https://github.com/poctob/OSTEquipmentPlugin/wiki/Plugin-Development-Introduction) - Provides reverse-engineered instructions on how to develop an osTicket plugin.

* [Vagrant](https://github.com/clonemeagain/osticket-vagrant) - Provides a development environment for working with osTicket.



## Professional Services



* [Commercial Support](http://osticket.com/commercial-support) - Get the most out of osTicket with tailored plans for your business.

* [Customization](http://osticket.com/customization) - Modify the ticket system to meet your needs.

* [Installation](http://osticket.com/professional-installation) - Implementation, training, migration.

* [Professional Hosting](https://supportsystem.com) - No install necessary.



## @Mentions

* [Linux.com](https://www.linux.com/learn/osticket-help-desk-ticketing-done-right) - osTicket: Help Desk Ticketing Done Right.

* [Test-Driven Conceptual Modelling case-study report](http://upcommons.upc.edu/bitstream/handle/2117/12369/osticket_report11.pdf?sequence=1) - from Universitat Politecnica De Catalulnya (in English).

* [The Next Web - How to Build an Effective Heldesk](https://thenextweb.com/entrepreneur/2011/05/31/how/) - Article.

* [Blog](https://osticket.com/blog/) - Official blog of the creators.



Shout out to [Enhancesoft](http://enhancesoft.com) the makers of osTicket.



## License



[![CC0](https://licensebuttons.net/p/zero/1.0/88x31.png)](https://creativecommons.org/publicdomain/zero/1.0/)



This page is not affiliated with Enhancesoft, please feel free to submit pull-requests for additions/removals of any of this content. 

If anyone from Enhancesoft wants to be added as a collaborator here, happy to work with you.