https://github.com/dheerajgits/skyhack

This repository supports a project aimed improve the efficiency of United Airlines' call center by predicting call handle times using machine learning. It analyzes factors like customer tone, call reason, and high-volume call times. A Flask web app delivers real-time predictions to enhance agent allocation, operations, and service quality.

call-center flask-application ivr machine-learning matplotlib natural-language-processing nltk-python numpy pandas seaborn skyhack

Last synced: 06 Feb 2026